Frequently Asked Questions
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What payment methods do you accept?
Currently, we accept major credit cards, debit cards, and American Express (AMEX).
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Can I cancel or modify an order after it has been placed?
Yes, you can! We understand that circumstances may change, and you may need to cancel or modify your order. However, please note that you can only cancel or make changes to your order before it has been dispatched from our warehouse.
Once the order has been dispatched, we are unable to make any modifications or cancellations.
To request a cancellation or modification, please contact our customer support team as soon as possible with your order details. We will do our best to accommodate your request, provided the order has not yet been shipped.
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What is the SipSaver membership program?
The SipSaver membership is an exclusive program from Cheapest Liquor that offers you access to special member pricing and VIP deals for just $15 a month.
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What benefits do I get with the SipSaver membership?
As a SipSaver member, you'll enjoy access to lower prices available only to members, along with exclusive VIP deals on a wide range of products.
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Can I cancel my SipSaver membership?
Absolutely! You can cancel your SipSaver membership at any time. There's no fixed contract, so you have complete flexibility.
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What if I don't use my SipSaver membership?
If you don’t use your SipSaver membership within the first 30 days, you’re eligible for a full refund. We want to ensure you're completely satisfied with the value you get.
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Is there a contract or long-term commitment with SipSaver?
No, there's no fixed contract with SipSaver. You have the freedom to cancel anytime without any long-term commitments.
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Can I share my SipSaver membership with family or friends?
The SipSaver membership is intended for individual use and benefits are non-transferable. However, you’re always welcome to purchase products for family and friends using your exclusive discounts!
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What are the delivery times and rates?
We deliver Australia-wide (excluding certain restricted postcodes) utilising our own delivery teams for Melbourne metro and Australia Post for all other areas. Cheack to see if we deliver to your postcode here.
Delivery Rates:Metro Areas
Regional Areas
Rural Areas - (VIC only)
$10 Flat Rate
$15 Flat Rate
$22 Flat Rate
Processing Time: 1-2 days
Delivery Times:State
Region
Standard Delivery Times
NSW
Sydney Metro
2-3 days
NSW Country
4-5 days
ACT
Canberra
3-4 days
VIC
Melbourne Metro
1-3 days
Melbourne Metro – Next Day Delivery
Standard Next Business
Day Order Cut-off Times
(excluding public holidays)*:
2pm AEST/AEDTVIC Country
3-4 days
QLD
Brisbane Metro
2-5 days
QLD Country
3-6 days
SA
Adelaide Metro
2-3 days
SA Country
3-5 days
WA
Perth Metro
4-5 days
WA Country
5-8 days
TAS
Tasmania
2-4 days
Tasmania Country
3-6 days
Please note that delivery times are estimates and may vary due to unforeseen circumstances, they also exclude public holidays. We make every effort to ensure timely delivery, and we will keep you informed about any delays or changes to your delivery schedule. Kindly be aware that processing time for orders takes approximately 1-2 days before the commencement of the delivery period. -
Where do you deliver to?
We deliver to a wide range of areas, including many postcodes across Australia. However, it's important to note that there are certain postcodes and areas where we are unable to deliver due to government regulations and local alcohol restrictions, as well as courier availability.
Here is a list of postcodes where we currently provide delivery services:
Capital Cities
Major Areas
Rural Areas
ACT
Canberra
2000, 2582, 2600-2620, 2900-2906, 2911-2914
NSW
Sydney
1100, 1215-1215, 1220, 1225, 1230-1231, 1235, 1239-1240, 1291, 1300, 1335, 1340, 1350, 1355, 1360, 1405, 1435, 1445, 1450, 1455, 1460, 1465-1466, 1470, 1475, 1480-1481, 1485, 1490, 1495, 1499, 1515, 1560, 1565, 1570, 1585, 1590, 1595, 1602, 1630, 1635, 1640, 1655, 1660-1685, 1700, 1710-1730, 1750-1765, 1790, 1800-1811, 1825, 1835, 1851-1885, 1890-1891, 2000-2080, 2084-2156, 2158, 2160-2234, 2555-2559, 2563-2567, 2745-2752, 2759-2774, 2776-2777, 2890-2891Hawkesbury River Region 2081-2083, 2157, 2159, 2753-2754, 2756-2758, 2775, 2786
Gosford
2250-2252, 2256-2263Newcastle
2264, 2267, 2278-2310, 2315-2319, 2322, 2324, 2348-2348, 2442, 2624Hunter Valley
2320, 2325, 2335Coffs Harbour
2450-2452, 2454-2456Wollongong
2500-2508, 2515-2534, 2560Camden
2568-2574Albury
2640-2641, 2708Wagga Wagga
2650Riverina
2680-2681, 2705Katoomba
2778-2785Orange
2800Mudgee
2850
VIC
Melbourne
3000-3097, 3101-3138, 3140-3207, 3335-3340, 3427-3429, 3750-3753, 3765, 3787, 3800-3810, 3930, 3975-3976, 8001-8012, 8045, 8051, 8066-8071, 8102, 8111-8205, 8438, 8511, 8785, 9999Yarra Valley
3099, 3139, 3754-3755, 3757, 3759-3761, 3763, 3766-3786, 3788-3799Geelong
3211-3230, 3331Macedon 3341, 3430-3442, 3458, 3756, 3758, 3762, 3764
Ballarat
3350, 3353-3357Bendigo
3453, 3463, 3515, 3523, 3550-3551, 3555-3557Mildura
3496-3500, 3505Shepparton
3629-3631Wodonga
3689-3690Peninsula
3910-3920, 3926-3929, 3931-3944, 3977-3978, 3980-3981VIC Outer
2648, 2715, 2717, 2731-2739, 3231-3243, 3249-3254, 3260-3294, 3300-3330, 3332-3334, 3342-3345, 3351-3352, 3358-3364, 3370-3402, 3407-3424, 3444-3451, 3460-3462, 3464-3494, 3501-3502, 3506-3512, 3516-3522, 3525-3533, 3537-3549, 3552-3554, 3558-3599, 3607-3624, 3632-3649, 3658-3688, 3691-3749, 3812-3825, 3831-3835, 3840-3904, 3909, 3921-3925, 3945-3946, 3950-3971, 3979, 3984, 3987-3996QLD
Brisbane
4000-4022, 4029-4037, 4051-4078, 4101-4133, 4151-4179, 4205, 4300-4304, 4500-4506, 4508-4511, 4520, 9000-9002, 9005-9007, 9009-9015, 9464Gold Coast & Tweed Heads 2485-2488, 2490, 4209-4228, 4230, 9726
Scenic Rim Redlands Coast 4025, 4183-4184, 4207-4208, 4270-4275, 4280, 4285-4287
Sunshine Coast
4507, 4512-4519, 4550-4575Ipswich
4305-4307, 4346, 4521Granite Belt
4375-4376, 4380-4381Hervey Bay
4655Mackay
4740, 4750-4751Townsville
4810-4812, 4814-4815, 4817-4818Toowoomba
4343-4345, 4347, 4350, 4400Rockhampton
4700-4701, 4703Cairns
4868-4870, 4878-4879
SA
Adelaide
5000-5025, 5031-5052, 5061-5076, 5081-5098, 5106-5127, 5131-5133, 5150, 5156, 5158-5170, 5173-5174, 5800-5800, 5810, 5839, 5842, 5950Adelaide Hills
5134-5144, 5151-5155, 5157, 5171-5172, 5201, 5245Barossa
5351, 5352, 5355
WA
Perth
6000-6038, 6050-6081, 6090-6090, 6100-6112, 6147-6176, 6180-6182, 6209-6210, 6800-6800, 6809-6809, 6827-6831, 6837-6850, 6865-6865, 6872-6872, 6892- 6892, 6900-6939, 6941-6979, 6981-6997Lancelin
6041-6044Bullsbrook
6082-6084, 6501Pinjarra
6121-6126, 6207-6208, 6211-6214Margaret River
6285
TAS
Hobart
7000-7019, 7025, 7030, 7050-7053, 7055, 7170, 7172Launceston
7248-7254, 7258-7277, 7290-7292, 7300-7325TAS Other
7020-7024, 7026-7027, 7054, 7109-7150, 7155-7163, 7171, 7173-7216, 7255-7257, 7330-7331, 7466-7470
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How do I track my delivery?
We want to keep you informed every step of the way, from the moment you place your order to the time it's delivered. That's why we'll send you regular updates about your order status, including real-time driver tracking so you can follow your order and know exactly where it is. In the rare event that we experience any delays, we'll be sure to contact you and provide a revised delivery time.
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Who can receive my order?
To ensure the safe and responsible delivery of alcohol, we require that the person who purchased the order be the one to receive it. When our drivers arrive to make the delivery, they will check photo identification to confirm that the recipient is 18 years of age or older. For subsequent deliveries to the same customer, if we have successfully verified the age of the recipient during the initial delivery and we believe it is safe to do so, we may leave the package unattended at the delivery address at your request. Please add your request to the 'Delivery Notes' section when checking out, providing specific instructions on where to leave the package securely.
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What happens if I'm not available to receive the delivery?
If you're not available to receive the delivery, we have options to ensure you receive your order conveniently. In most cases, you can schedule a redelivery directly with the carrier service handling your package. They will provide instructions on how to reschedule the delivery at a suitable time for you. Please refer to the delivery notification or tracking information for details on how to manage the redelivery process.
For subsequent deliveries to the same customer, if we have successfully verified the age of the recipient during the initial delivery and we believe it is safe to do so, we may leave the package unattended at the delivery address at your request. If you prefer this option, please add your request to the 'Delivery Notes' section when checking out, providing specific instructions on where to leave the package securely.
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Do you deliver on weekends or public holidays?
We do offer delivery on weekends and public holidays, but please note that this service is currently available only within the state of Victoria. For customers residing in other states, we do not provide weekend or public holiday delivery at this time.
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What is the return policy?
We want you to be completely satisfied with your purchase, so if you're not happy with your order for any reason, please contact us as soon as possible. We accept returns of unopened and undamaged items within 14 days of purchase. Please note that we are unable to accept returns of opened or consumed items, or items that have been damaged due to mishandling. If you receive an item that is damaged or defective, please contact us immediately and we'll do our best to resolve the issue. Please note that we do not refund shipping charges unless the item is defective or damaged.
